The returned goods/products will be checked with the receipt together with a return form and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. Products can be exchanged if there is a manufacturing fault. If the goods/products has been used or damaged by the customer, there will not be any exchange. In the circumstances when the exchanged item was out-of-stock/stop production, customer can choose the alternative for the same value product. The difference will not be returned if the price of the exchange item is lower than the original item. ANNA HENG DE JEWELS will also not be responsible if your shipment is lost during the return transit. Kindly ensure the return of goods reached us within 3 working days upon received. Once we have checked and confirm the goods/products, customer will received their exchanged item within 5 working days after the confirmation.
Please return your purchase to the following address:
ANNA HENG DE JEWELS
B-5-7 (Block B Unit 7 Level 5) IOI Boulevard, Jalan Kenari 5, Bandar Puchong Jaya, 47170 Puchong, Selangor, Malaysia.
Please contact us at firstname.lastname@example.org or +6 016 5081 265 if you have any questions or doubts.